Recall Info

Safety Recall

CPSC, Hamilton Beach Announce Recall Of Juice Extractors

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Hamilton Beach is voluntarily recalling about 2.4 million juice extractors. The juice extractors' strainer basket and lid can break apart and project metal and plastic into the air, potentially injuring nearby consumers.

Hamilton Beach has received 4 reports that consumers were cut and required stitches from broken strainer baskets.

Only juice extractors with the following model numbers are being recalled:67150, 67180, 67180W, 395WS, 67199, 3920JS.

The model number appears underneath each unit, and the name Hamilton Beach appears on the side. The juice extractors are white plastic and are approximately 12 inches in height. The model 3920JS juice extractors have two speeds. the other models have a single speed.

Stores nationwide sold the recalled model 67150, 67180 and 67180W juice extractor from 1996 to 2001. The recalled model 395WS, 67199, and 3920JS juice extractors were sold from 1991 to 1995. The juice extractors sold for approximately $29.99 to $39.99.

Consumers should stop using these juice extractors immediately, and call Hamilton Beach at 1-800-429-6363, from 8a.m. to 3p.m., Monday through Friday EST., for instructions on how to participate in the recall. For newer models, consumers will receive a free replacement strainer basket. For older models, because replacement parts are not available, consumers will receive their choice of a new juice extractor or a $10.00 refund.

How To Determine If You Have A Recalled Juice Extractor

Unplug the juice extractor and turn it over. Check the bottom of the juice extractor for the model number (67150, 67180, 67180W, 395WS, 67199, 3920JS).

Questions & Answers

Which juice extractors are being recalled?
The voluntary recall affects only certain juice extractors with the following model numbers: 67150, 67180, 67180W, 395WS, 67199, 3920JS.

Why are the juice extractors being recalled?
Hamilton Beach is conducting this voluntary recall for the safety of consumers. The juice extractors' strainer basket and lid can break apart and project metal and plastic into the air, potentially injuring nearby consumers.

Has Hamilton Beach notified the Consumer Product Safety Commission about this problem?
Yes. Hamilton Beach has been working with CPSC and is conducting this voluntary recall in cooperation with CPSC.

What do the juice extractors look like?
The juice extractors are white plastic and are approximately 12 inches in height. The model 3920JS juice extractors have two speeds. The other models have a single speed. The name Hamilton Beach appears on the side.

How can consumers tell if they have one of the recalled juice extractors?
Unplug the juice extractor and turn it over. Check the bottom of the juice extractor for the model number (67150, 67180, 67180W, 395WS, 67199, 3920JS). P> I have one of these juice extractors (67150, 67180, 67180W). What do I do?
Stop using the juice extractor immediately. Consumers will receive a free replacement strainer basket.

I have one of these juice extractors (395WS, 67199, 3920JS). What do I do?
Stop using the juice extractor immediately. Because replacement parts are not available, consumers will receive their choice of a new juice extractor or a $10.00 refund.

Can consumers keep using their juice extractor while waiting for a free replacement strainer basket, new juice extractor, or $10.00 refund?
No. Consumers who have one of the affected juice extractors should unplug the juice extractor and should immediately stop using the juice extractor.

How can consumers participate in the recall?
Consumers who have a juice extractor that is being voluntarily recalled should stop using the juice extractor immediately, and call Hamilton Beach at 1 800 298-9955, from 8a.m. to 8p.m., Monday through Friday EST., for instructions on how to participate in the recall.

I am a Canadian consumer. What number do I call?
The recall program in Canada is slightly different from the U.S. The only models being recalled in Canada are models 67150, 67180, and C67207 (similar to U.S. model 3920JS pictured above). Canadian consumers should call toll-free 1-888-772-2433, from 9a.m. to 7p.m., Monday through Friday EST., for instructions on how to participate in the recall.

Je suis un consommateur canadien. Quel numèro dois-je composer?
Le programme de rappel au Canada est un peu diffèrent de celui aux Ètats-Unis. Les seuls modèles rappelès au Canada sont les modèles 67150, 67180 et C67207 (semblables au modèle 3920JS des È.-U. illustrè ci-dessus). Les consommateurs canadiens doivent composer sans frais le 1-888-772-2433, entre 9 h 00 et 19 h 00, du lundi au vendredi inclusivement HNE, pour des instructions concernant leur participation au rappel.

Will there be any charge to consumers?
No.

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