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FAQs: Irons

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  • Can vinegar be used to clean the iron?

    NO, use only clear water in the reservoir unless directed otherwise in the Use & Care instructions.

  • How do I clean the soleplate?

    To protect the soleplate from scratches, never iron over buttons, zippers, metal rivets, or snaps.

    To clean starch build-up and other residue from the SilverStone® soleplate (feature found on selected models), unplug the iron and allow it to cool. With iron in upright position, clean the nonstick surface with a warm, sudsy cloth or sponge; wipe dry.
    DO NOT USE any abrasive cleaners or metal scouring pads as they may damage the nonstick surface.

    To clean starch build-up and other residue from the Smooth Glide aluminum soleplate, unplug iron and allow it to cool. With iron in upright position, clean the soleplate with a damp cloth or sponge and a paste made of baking soda and water.
    DO NOT USE abrasive cleaners or metal scouring pads as they will scratch the smooth surface.

  • How much do the full-size and lightweight irons weigh?

    The full-size weighs about 2 lbs. 4 oz; the lightweight iron weighs about 1 lb. 6 oz.

  • Why does the light stay on when the unit is turned off?

    The light is a power on light, and it will remain on while unit is plugged into a power outlet. ALWAYS UNPLUG THE IRON AFTER USE.

  • How do I store the iron?

    Store the iron in the upright position, never wrap the cord around the iron and empty all water from the iron. It is best not to store the iron in dust prone areas such as a laundry room where dust can settle in the opening of the water reservoir; dust will eventually cause blockage and prevent the iron from steaming.

  • Why does the iron leak while using the "Blast of Steam"?

    Pumping the "Blast of Steam" button will cause the chamber to flood and the unit will leak or drip water from the vents. Press button twice, allow the blast of steam to evaporate, then repeat.

  • What type of water should I use?

    Tap water is recommended because it has minerals in it that actually "season" internal parts. However, in hard water areas, use a combination of bottle and tap water.

  • What do I do when the iron shuts off and will not come back on?

    Some irons have an Automatic Shutoff feature. There are several ways the automatic shutoff feature works. Try the following:

    • Turn unit off, unplug the iron from the outlet and plug back in, turn unit on.
    • Press the reset button on the control panel.
    • Rapid movement of the iron (a quick shake).
  • How much current does the power light use?

    The average iron light pulls .001 total amps.

  • Why does the iron not glide over the material?

    The iron must preheat for 5 minutes to allow the thermostat to stabilize, and it must be set on the proper temperature for the type of fabric you're ironing.

  • Why does my iron leak from the steam vents?

    Several things can contribute and cause this problem: 1) Sole plate is not hot enough 2) Defective steam valve allowing to much water into the sole plate 3) Using distilled or soft water in the iron. [we need to expand and tell the consumer how to determine if the soleplate is not hot enough or whether the valve is defective]

  • What temperature is each setting?

    Nylon 240F, Silk 275F, Polyester 310F, Rayon 330F, Wool 360F, Cotton/Linen 375F. Remember: The average temp. may vary 15 degrees F (+ or -)

  • What causes rusty spots to come out of the steam vents?

    Leaving water in the iron when not in use may result in rusty looking steam.

  • What causes the iron not to steam?

    Accumulation of minerals in water can block steam vents,  preventing  water from dripping into the steam chamber.

  • Why will my iron not spray?

    First, try pumping the "Spray" button several times to "prime the spray." If this doesn't resolve the issue,  the intake tube may be clogged or there may be a kink in the intake tube.

  • What type of repairs are possible/feasible for an iron?

    None. We recommend against making any type of "repair."

  • Where’s the model, type and series number located?

    Model number, type number, series code and wattage information is located on the rating label.  The rating label is located on the heel (end) of your iron.

  • How do I determine the watts?

    Watts are determined by multiplying the amps by the volts.

  • How do I determine the amps?

    The amps are determined by dividing the volts into the watts. Example: volts= 120, watts=1000, therefore 1000 divided by 120 = 8.3amps.

  • What parts are replaceable?

    None. We recommend against making any type of "repair."  There are no replacement parts for irons.

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