Free Shipping on Orders $75+
FAQs: Slow Cookers

Back To All FAQs

  • What is the wattage of the slow cooker?

    The wattage is located on the bottom of the appliance.

  • Is the crockery liner oven, stovetop, microwave, and dishwasher safe?

    The crocks are microwave, oven and dishwasher safe. Do not use on stovetop.
    Helpful Hint: Crocks are vulnerable to thermal shock, which is a condition caused by extreme changes in temperature. Never put a hot crock in cold water.

    Are the crock and lid covered by warranty?

    No, due to the vulnerable materials, the warranty excludes these items.

  • How do I remove the crock?

    Use hot pads or mitts to remove the crock.

  • Does lifting the lid hinder cooking?

    Yes, lifting the lid allows the steam to escape which can cool the food load.

  • Is it normal for the slow cooker to boil?

    A slow simmering boil is normal, however a rapid boil is not.

  • Can I store food in my crock?

    Yes, but do not expose the crock to a sudden temperature change or the crock could crack due to thermal shock.

  • What size Slow Cookers are available?

    HB/PS currently makes 4 different size Slow Cookers: 3-1/2, 4-1/2, 5-1/2 and 6-1/2 quart models.

  • Is it normal for the outside bottom of the crock to be rough?

    Yes, the crocks are not glaze finished on the bottom surface.

  • Why does the glass lid sit so loosely on the crock?

    The lid is intentionally loose in order to let small amounts of steam escape.

  • Does the crock contain lead?

    Hamilton Beach specifications applicable to all slow cookers and their components (including the earthenware crocks) prohibits the product from containing any measurable amounts of lead. Furthermore, the factories that manufacture the earthenware crocks for Hamilton Beach are certified ceramic production facilities whose ceramic ware is deemed to satisfy FDA heavy metal requirements. Hamilton Beach takes all reasonable steps to ensure that the earthenware crocks accompanying our slow cookers provide safe and satisfactory service to our consumers.

  • Should the bottom and legs get warm?

    Yes. Although plastic is an insulator, it will heat up somewhat but will not melt.

  • Why does the exterior get so hot?

    A metal exterior  conducts  heat from the heating elements located inside the base.

  • How do you measure 4, 6 and 6.5 quarts?

    The 4 and 6 quart cooking vessels are measured from the top of the cooking vessel's rim (where the glass lid sits) to the bottom of the cooking vessel. The 6.5 is measured to the very top of the cooking vessel, but not overflowing.

  • Where can I find recipes for my slow cooker?

    Additional recipes are available on our website at

  • What is the odor I smell when first using the slow cooker?

    The odor is coming from the heating element as it heats up for the first time. This is called “burn off” and is normal.  It should subside within the first use.

  • What material is the lid screw made of?

    Stainless steel, aluminum or a non-corrosive, non-toxic material. Select models have a plastic lid including model 33430.

  • Is it normal for condensation to accumulate on the lid?

    Yes. It is normal for condensation to accumulate on both glass and plastic lids. Remember - try not to lift the lid often.
    *Helpful hint:  Each time the lid is lifted, it lengthens the cooking time.

  • Is it safe to put my hot cooking vessel pot in the carrying case?

    Yes. The carrying case was made safely for handling a hot cooking vessel. However, do not place the cooking vessel pot in the carrying case and then re-plug.

  • When my slow cooker is on the low setting, why does it boil?

    Our slow cookers will boil on the low setting, but only near the conclusion of cooking time (last hour). When a slow process is used to cook meat, the temperature of the contents should be brought up to 125° F within 3 hours and rise quickly to 165°.

  • Can I use my slow cooker for warming leftovers?

    No. The slow cooker must maintain a certain temperature in order to kill bacteria.

  • What temperature does my slow cooker need to be at when cooking meats?

    As per USDA guidelines, meats need to be kept above 140° F to avoid dangers of food poisoning.

  • How much food can I put in my slow cooker?

    For best results, the slow cooker should be at least half-full and no more than 3/4 full.

  • Am I supposed to have the 'One Step Prep Slow Cooker Recipe Book' packed with my unit?

    This cookbook is supposed to be packed only with the 6.5 quart oval slow cookers.

  • Can you tell me what temperature my slow cooker cooks on at various settings with an empty cooking vessel?

    No, all slow cookers cook by wattage and not temperature, similar to a stovetop. Do not turn the slow cooker on when the cooking vessel is empty.

  • How long can food be kept on the “keep warm” setting of a slow cooker?

    The keep warm setting can be used for up to 2 hours for some foods. Food safety is not affected, but quality of some types of food will continue to decrease the longer the food is “kept warm.” Foods like chili or spaghetti sauce will be fine.

  • What causes the recipe for Cheddar Broccoli Soup to curdle and appear to be overcooked?

    The recipe needs to be followed exactly. The recipe requires using frozen broccoli. Using fresh or cooked broccoli will cause the soup to appear curdled.

  • Can I put frozen meats in the slow cooker?

    No, this may cause the cooking vessel  to develop some cracks.

  • Do the cooking vessels made in China contain lead?

    Lead and cadmium are naturally occurring elements in the earth. As cooking vessels are earthenware cooking vessels, lead and cadmium may be naturally present. HBB cooking vessels are porcelain enamel coated to create a barrier between food and earthenware. The porcelain enamel coated cooking vessels are evaluated using ASTM extraction test procedures with detection limits of 0.1 ug/ml for lead and 0.01ug/ml for cadmium. In HBB cooking vessels, the amount of lead or cadmium present in the extractant is below the test's limits of detection. Additionally, the factories that manufacture HBB cooking vessels are certified ceramic production facilities whose ceramic ware is deemed to satisfy FDA heavy metal requirements in accordance with the Memorandum of Understanding between the United States and China. HBB takes all reasonable steps to ensure that our cook vessels provide safe and satisfactory service to our consumers.

  • Why does my slow cooker cook so much faster than my older slow cookers?

    Modern slow cookers use a higher wattage so any bacteria that is present will be killed within an appropriate amount of time.

  • Which models include the Stay or Go lid latch?

    Models 33390, 33475,33550, 33575, 33740, 33675, and 33690.

  • Can a slow cooker cause electrical interference with a television?

    A slow cooker is a resistive heating type of appliance and therefore should not create any electromagnetic interference (like a motor driven product can do).

  • What kind of material is the slow cooker lid latch made of?

    The lid latch is made of silicone.

  • Are the heating elements only at the bottom of the cooker or do they wrap around and up the sides?

    There are two heaters that wrap around the sides (typically, one is used for Keep Warm, one is used for Low & both are used on High).

  • What is the gasket on the lid of the Stay or Go slow cooker made of?


  • How much water do you put in the cooking vessel for the Banana Bread Pudding recipe?

    This recipe is for the double dish slow cooker, which requires water to be placed in the cooking vessel while cooking in the insert pan (like a double boiler). When making in the cooking vessel, no water is needed.

  • Why does my food cook too fast?

    If your slow cooker is filled less than halfway, your food will cook faster. Optimal cooking capacity for a slow cooker is 1/2 to 3/4 full.

  • Are slow cookers hotter than the original ones from the 1970's?

    Yes. Slow cookers have changed over the years to meet food safety guidelines set by the UDSA. Slow cookers do not have thermostats, so they do not have temperature ratings for Lo and Hi settings. Lo simply uses less watts and takes longer to get to the same cooked temperature. This temperature will approach boiling.

  • Does the cooking vessel contain lead?

    No. There is no lead or cadmium in our porcelain enamel coated cooking vessels.

  • Are the brown 4 quart and 6 quart liners available for purchase?

    No, the brown liners are no longer available. However, you can purchase a white or black liner; they will accommodate your slow cooker.

  • Why am I getting a message to insert the probe when it's already inserted?

    The probe may be dirty. Clean the probe with a cotton cloth.

  • For the model 33690, the back of the slow cooker seems much hotter than the front. Is this normal?

    Yes. The heater starts at about 1.5 inches on both sides of the switch and runs towards the back. The hottest portion of the slow cooker is on the opposite side of the switch.

  • How can I prevent scorching when using the tea candle?

    The Tea Candle wick on the Party Crock should be kept trimmed to about 1/4 inch to prevent any scorching.

  • Should I close the clips on my Stay or Go slow cooker during cooking?

    We recommend closing the clips only during transport and storage. Closing the clips during cooking will not allow for proper ventilation of steam.

  • What is the rubber gasket made of?

    Silicone rubber.

  • Can my cooking vessel be placed in the oven for reheating?

    Slow cooker cooking vessels may be heated in an oven, but the glass lids cannot because the plastic knob on the lid could melt or burn.

  • Where’s the model, type and series number located?

    Model number, type number, series code, and wattage information is located on the rating label. The rating label is located on the bottom of your slow cooker.

  • What parts are replaceable?

    Cooking vessel, lid  and base

  • How do I determine the watts?

    The watts are determined by multiplying the amps by the volts.

  • How do I determine the amps?

    The amps are determined by dividing the volts into the watts. Example: volts= 120, watts=1000, therefore 1000 divided by 120 = 8.3amps.

Back To All FAQs

FREE Recipe e-book

Join over 96,000 subscribers who receive weekly emails with recipes, coupons, and more!

Sign Up

​Thank you for signing up! You'll receive a confirmation email from us shortly.
Click HERE to download your free Top 23 Summer Slow Cooker Recipes eBook NOW.