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FAQs: Waffle Bakers

  • Single-Serve The Scoop®: How do I get the best cup of coffee from my The Scoop® Coffee maker?

    In order to get a great tasting cup of coffee: Scoop coffee grounds directly into the The Scoop® filter provided. For an 8oz. cup, scoop grounds to the first line mark in your scoop filter. For up to a 14oz. cup, scoop grounds to the 2nd line mark (MAX) in your scoop filter.

    If you prefer to use a traditional coffee scoop method to get started, measure coffee in the following way:

    8-oz. cup = 2 tablespoons ground coffee

    14-oz. cup = 3 tablespoons ground coffee

    To get the perfect taste you prefer, adjust measurements up or down accordingly.
    Please refer to your full Use and Care Guide for warnings, additional instructions, tips, and guidance on how to use this product.

  • Use: The safeguards in the Use & Care manual state to unplug the coffee maker after use. Is this really necessary?

    Yes. You should unplug all countertop electric appliances when finished using. Unplugging the unit will disable the clock; however, it is not intended to be the principal time keeping device in the home.

  • Use: Why do I not get 12 actual cups from my 12-cup coffee maker?

    The standard serving size for coffee is 5 ounces, not the 8 ounce cooking unit of measurement for volume.

  • Use: What is the best temperature for brewed coffee?

    175°-185°F is the standard brew and keep-warm temperature for coffee.

  • Use: Why is my coffee maker overflowing?

    If water is overflowing, the water reservoir is overfilled. There is a drain hole in the rear of the coffeemaker to prevent overfilling. If the overflow is coffee, you may have used more than one tablespoon of coffee per cup of water or not fully seated either the brew basket and/or the carafe underneath the brew basket. Make sure you have correctly aligned the brew basket and the carafe and are using the correct amount of coffee grounds. Overflowing may happen more frequently with decaffeinated, flavored and finely-ground coffee. Overflowing may occur if the paper filter collapses inside the brew basket. Use a good quality paper filter.

  • Use: Can I reheat cold coffee?

    The warming plate is not designed to reheat cold coffee.
    *Tip: The best way to reheat cold coffee is in a mug in a microwave. Do not pour cold coffee back through the coffeemaker’s water reservoir – it will cause a blockage within the element and damage the coffeemaker.

  • Use: Can I put the carafe on a stovetop or in the microwave?

    No. Never place the carafe on a stovetop or in the microwave.

  • Use: Why is my coffee maker noisy?

    It is normal for a coffee maker to produce gurgling and boiling sounds near the end of the brew cycle as the last of the water cycles. This sound may also be heard anytime the unit is turned off and back on.

  • Use: Can I turn my coffee maker off and then back on to keep the 2 hour automatic shut off from activating?

    Yes. However, if there is water in the reservoir, the coffee maker will begin a new brew cycle.

  • Features: What makes the 1-4 cup mode different from other modes?

    The 1-4 cup mode slows the brewing process in order to get the full flavor of the coffee without having to use more coffee grounds.

  • Features: What is Accelerated Brewing?

    Coffee makers that feature “Accelerated Brewing” have higher wattage, and therefore will brew faster.

  • Features: What does the water drop on the display mean?

    The water filter needs to be replaced.

  • Features: What does the Brew Selector feature do?

    The Brew Selector allows you to select the strength of your coffee. When using the Bold or Robust setting, hot water is dispensed more slowly over the grounds, allowing more coffee flavor to be extracted from the coffee grounds. The Bold setting will take a few minutes longer to finish brewing than the standard brew setting.

  • Model Information: Where can I find the model, type and series number of my coffee maker?

    Model number, type number, series number, and wattage information are located on the rating label, which is on the bottom or rear of your coffee maker. It may be a sticker or engraved into the plastic.

  • Model Information: How do I determine the wattage?

    Watts are determined by multiplying the amps by the volts.

  • Model Information: How do I determine the amps?

    The amps are determined by dividing the volts into the watts. Example: volts = 120, watts = 1000. Therefore, 1000 divided by 120 = 8.3 amps.

  • Model Information: What parts are replaceable?

    Tank, lid, filter, basket filter, water filter, seal and descaler.

  • Clean: What is the best way to clean the inside of my Automatic Drip Coffee maker?
    • Place empty carafe on Keep-Hot Plate and place empty filter basket into coffee maker. Firmly close rotating filter cover.
    • Pour one pint of plain white vinegar (or coffee maker cleaner and descaler) into the reservoir.
    • Turn ON coffee maker.
    • After 30 seconds turn OFF.
    • Wait 30 minutes to allow the vinegar to clean. Then turn ON again. When the brew cycle is finished, turn OFF.
    • Empty carafe and rinse. Pour one carafe of cold water into the reservoir. Place carafe on Keep-Hot Plate
    • Turn ON. When the brew cycle is finished, empty the carafe. Repeat this process with one more carafe of cold tap water.
    • Turn OFF when complete.
    • Wash carafe and filter basket before making a beverage.

    Refer to your Use & Care guide for tips specific to your coffee maker.

  • Clean: How should I clean coffee stains in my stainless steel thermal carafe?

    Fill the stainless steel thermal carafe with boiling water and add a dishwasher tablet. Let it sit overnight, then rinse thoroughly the next day.

  • Clean: How often should I clean my Automatic Drip Coffeemaker?

    Cleaning prolongs the life of the coffeemaker. We suggest that those coffeemakers that are used daily be cleaned monthly.

  • Clean: Are any of the parts dishwasher-safe?

    Our glass and stainless coffee maker carafes are top-rack dishwasher safe as are the brew baskets, pod baskets and brew baskets, but always check the Use and Care guide for detailed cleaning instructions.

  • Parts: Where can I purchase replacement parts?

    Replacement parts are available at some local discount and department stores; otherwise, carafes, replacement water filters, etc. can be purchased directly through our website and toll-free Consumer Service Line (800.851.8900) or from a Master Parts Distributor.

  • Parts: Can I purchase a heating element or any internal part?

    No. We do not intend for coffee makers to be repaired. Internal parts are not sold to consumers.

  • BrewStation: My BrewStation does not seem to be pumping the water through, or it may start and stop. How can I fix this problem?

    Clean the unit with a decalcifier (like CLR), according to the instructions in your Use & Care guide (available online). Most of the time, decalcification will correct the problem because the unit may just be clogged.

  • BrewStation: My BrewStation has started to dispense coffee more slowly than usual. How can I fix this?

    You may have a clogged screen in the bottom of the brew tank. Try using an old toothbrush to gently clean the mesh screen and rinse away the buildup.

  • BrewStation: Why is my BrewStation tank leaking?

    You may have buildup in the tank seal. Turn the brew tank upside down over the kitchen sink, then press the dispensing valve (on the bottom of the tank) and flush with water for 30 seconds.

  • Features: What does the star on the clock display mean?

    The unit needs to be cleaned. Use a decalcifier as instructed in the Use & Care guide (available online).

  • How do I get the best cup of coffee from my The Scoop® Coffee Maker?

    In order to get a great tasting cup of coffee:  Scoop coffee grounds directly into The Scoop® filter provided. For an 8oz. cup, scoop grounds to the first line mark in your scoop filter.  For up to a 14oz. cup, scoop grounds to the 2nd line mark (MAX) in your scoop filter.

    If you prefer to use a traditional coffee scoop method to get started, measure coffee in the following way:

    • 8-oz. cup = 2 tablespoons ground coffee
    • 14-oz. cup = 3 tablespoons ground coffee
    • To get the perfect taste you prefer, adjust measurements up or down accordingly.

    Please refer to your full Use and Care Guide for warnings, additional instructions, tips, and guidance on how to use this product.

  • My BrewStation does not seem to be pumping the water through, or it may start and stop. How can I fix this problem?

    Clean the unit with a decalcifier (like CLR), according to the instructions in your Use & Care guide (available online).  Most of the time, decalcification will correct the problem because the unit may just be clogged.

  • My BrewStation has started to dispense coffee more slowly than usual. How can I fix this?

    You may have a clogged screen in the bottom of the brew tank. Try using an old toothbrush to gently clean the mesh screen and rinse away the buildup.

  • Why is my BrewStation tank leaking?

    You may have buildup in the tank seal. Turn the brew tank upside down over the kitchen sink, then press the dispensing valve (on the bottom of the tank) and flush with water for 30 seconds.

  • Can I crush ice in my blender, even if I don’t have the "ice crush" feature?

    Yes. Always cover ice with a liquid and process in small batches, using the highest speed available, and pulse until satisfied with texture.

  • Can I chop dry ingredients in my blender?

    Yes. Always process in small batches and Pulse on and off (limiting run time) until mixture is at its desired texture.
    Helpful Hint: Stop and shake or stir container often.

  • Can I blend dry rice and beans in my blender?

    Yes. You can blend rice and beans in the blender to make flour. We recommend that you limit the quantity to 2 cups or less at a time.

  • How do I process raw vegetables?

    Process in small batches.

    • Cut food into small pieces and drop in container
    • Cover with cool water
    • Use the High speed and pulse, shake or stir often
    • Drain
  • Are there recipes available?

    Yes.

  • I have a blender with a dispensing spout. What is the best way to dispense thicker items?

    Turn motor on low and allow to run while dispensing.

  • What is the container made of?

    Styrene or glass

  • What are the blades made of?

    They are made of stainless steel.

  • What is the gasket made of?

    The gasket is made of EPDM rubber. It is made from material approved for food contact by the FDA, Food & Drug Administration, and by NSF, National Sanitary Foundation.

  • Can I change the motor clutch?

    >No. Internal parts (for your safety) are not available. Please contact Customer Service for further assistance.

  • What would make the motor smoke?

    A "smoking motor" is usually caused from  binding between the cutting unit clutch and the cutting assembly which connects to the motor. Unplug the blender and allow to cool.  Once the blender is cool, check the cutting assembly (see the Use and Care instructions for your model for a parts diagram) to see if the blades "spin freely." Be careful, the blades are sharp.  If the blades do not spin freely, the cutting unit needs to be replaced. Once the blender base (without container) is  cool, plug it in and turn it on to  see if it works properly. (If the unit was not turned off when the cutting unit locked, the motor could be damaged.)

  • Should my new blender smell during use?

    New units sometimes burn off excess varnish/oils from the manufacturing process. This is normal and the smell should go away. If the smell does not go away after the first couple of uses, discontinue using the blender.

  • Why does the container carry an odor?

    Depending on the type of ingredient, an odor may linger within the container; simply store the container without the lid.
    Helpful Hint: Rinse the container with a little diluted bleach and water solution.

  • What are the different options or speeds for?

    The speeds give flexibility in the amount of power allowed from the motor to satisfy a variety of blending applications.

    Helpful Hints:

    • Our Home Economist says that she uses High and Pulse for almost everything.
    • Replacement cutter assemblies can be purchased at many discount or department stores or through the Consumer Affairs group at 1-800-851-8900.
  • How much does the speed change (i.e. current, rpm) between each push button switches?

    On  350W – 6, 7, 8  and 10 speed blenders there is about 500 rpm difference between each consecutive button, and about 2500 rpm difference  from LO to HI. On 450W – 10, 12, 14 and 16 speed blenders there is about 300 rpm between each consecutive button, and about 2500 rpm difference from LO to HI.

  • Why is the Peak Power wattage higher on the carton then the wattage rating on the bottom of my blender?

    The blender pulls a higher wattage the first few seconds that it is turned on. This is Peak Power and is important because the first few seconds are the most strenuous on the motor.

  • What’s the best way to disassemble the jar for cleaning?

    Place the blender jar on the base and turn the handle counter clockwise to loosen.

  • Are any of the parts dishwasher safe?

    It differs among  models and types of material used for your specific blenders. It is best to check Use and Care manual, available on line at www.hamiltonbeach.com. Never use your dishwasher’s Sani Cycle, it heats to extremely high temperatures and may damage  even dishwasher safe parts.

  • Are containers and cutting units dishwasher safe?

    The glass jar is top rack dishwasher safe. Dishwasher use may, however, cause the plastic container to "cloud." This is normal.
    The cutting unit is not dishwasher safe and should be washed with hot soapy water.
    Helpful Hint: While the container is dishwasher safe, for best long-term use and care you should hand wash and dry it.

  • Where’s the model, type and series number located?

    Model number, type number, series code and wattage information is located on the rating label.  The rating label is located on the bottom or rear of your blender motor housing. It may be found on a sticker or engraved into the plastic.

  • How do I determine the watts?

    The watts are determined by multiplying the amps by the volts.

  • What parts are replaceable?

    Jar, lid and filler cap.

  • How do you remove the cutting assembly for cleaning?

    Raise the lever to its highest point and push the lever to the right or left (depending on your model) until it pops out of its locked position.

  • How do you remove the under-the-cabinet can opener from the mounting bracket? And where are the screws located?

    Raise the center tab up and slide the can opener to the rear. The screws are located inside the top of the unit along with the cord. This is also the cord storage.

  • Why are the screws so long?

    Households have a variety of cabinet styles. Longer screws allow the unit to be placed in the great majority of these households.

  • Why does the cutting assembly drop the can?

    The most likely explanation for this is that the can is not being positioned correctly. The can should be placed under the can guide arm with the lid between the drive gear and blade.

  • Should you be able to open large coffee cans?

    Yes. The can should be held, particularly if you have a short can opener. Opener may have to be held over the side of the counter.

  • Should you be able to see the blade pierce the can?

    Yes. When the can starts turning.

  • Why doesn't the blade pierce the can?

    It probably does but, because the unit has an automatic shutoff feature, the blade does not pierce the can until the lever is depressed to activate the cutting operation.

  • Does the blade retract?

    Yes

  • How do you replace the cutting assembly afer cleaning?

    Place knob on back of lever into large end of keyhole, then push left or right (depending on your model) until it stops.

  • How do you use the Penguin® can opener?

    To open a can, push front of cutting assembly backwards to lift the blade. Make sure the flip-up magnet is in the up position. Tilt top of can in to position cutting blade inside rim of can. Push down top of cutting assembly to start the cutting action. To remove the can, hold the can and push backwards on front of cutting assembly again. To remove the cutting assembly for washing, twist release button on front of can opener clockwise and lift out cutting assembly. Wash, rinse, and dry thoroughly. If you want to wash the cutting assembly in the dishwasher, remove flip-up magnet first by grasping one side near hinge and pulling out slightly until magnet releases from hinge. To replace cutting assembly, place it in position and firmly press both sides until it snaps into place.

  • What features does model 10083 have?

    Model 10083 has the following features: a folding handle for easy storage, dual voltage (120-240v), a handy travel pouch, and a grooming brush.

  • How do I attach and/or remove the brush?

    To attach: simply slide the brush on (do not be afraid, it will not break). To detach: simply slide the brush off, using your thumb for strength.

  • Where is the model and mfg. date located?

    The model and mfg. date is located under the handle. You must unfold the handle to see it.

  • How much water will the units hold?

    5 ounces (a little less than a 1/4 cup)

  • How do I change the voltage?

    Make sure the unit is unplugged. Insert a small screwdriver into voltage switch (on belly of steamer). For 120 volts, slide switch to the left. For 240 volts slide switch to the right. (If using the 240 volts, you must use an adapter plug.)

  • How do I unfold/extend the handle?

    Lift the handle release (see Use and Care booklet for part names; the handle release is a rectangular shaped knob) and turn one quarter turn, rotate handle clockwise to extend. Lock handle release with one quarter turn. To fold for storage, allow the unit to cool, lift the handle release and turn one quarter turn, rotate handle into folded position, and lock handle release with one quarter turn.

  • What is the round button for?

    Steam — press it about every 3 seconds.

  • How can I get my spindle to stay in?

    Insert the spindle up into the motor head, with a twisting motion. This will allow the notch on the spindle and gear inside the motor to connect.

  • How do I lock the food processor bowl?

    Align the cutout notches of food processor bowl and base. Holding handle firmly, turn bowl clockwise (to the left) until it locks into place. NOTE: The food processor will not operate unless the bowl is properly locked.

  • How do I unlock the food processor bowl?

    Ensure food processor is turned off. Holding handle firmly, turn bowl counterclockwise (to the right) until it unlocks. Lift bowl off of base.

  • How do I lock the food processor lid?

    Align the cutout notches of lid and food processor bowl. Place one handle firmly on the lid and the other on the handle of the food processor bowl. Turn lid clockwise (to the right) until it locks into place. NOTE: The food processor will not operate unless the lid is properly locked.

  • How do I unlock the food processor lid?

    Ensure food processor is turned off. Place one hand firmly on the lid and the other on the handle of the food processor bowl. Turn lid counterclockwise (to the left) until it unlocks. Lift lid off of food processor bowl.

  • Should I be able to hear the speeds change?

    Not necessarily. Usually you will not be able to hear the changes other than from low to high.

  • What is the material of hand mixers attachments? Are the beaters stainless steel or chrome?

    All beaters, dough hooks and milkshake attachments are chrome-plated. Whisks are stainless steel, except for the shaft which is chrome-plated. We recommend washing all attachments by hand and drying them immediately to prolong life.

  • Is there an on/off switch as noted in the Use and Care Safeguards?

    No. The Use and Care Safeguards section covers standard UL requirements. These grills don't need an on/off switch. Simply remove the cord from the outlet, then disconnect the prong from the grill.

  • What are the 2 cooking surfaces?

    A standard grilling surface and a solid surface.

  • What type of coating is on the grill?

    The coating is an industry standard nonstick coating (fluorocarbon).

  • Is the unit dishwasher safe?

    Yes, the grill and the drip tray (base) are dishwasher safe. (This does not apply to the MealMaker Express™ - only its drip tray is dishwasher safe.)

  • What is that silver coating on the drip tray?

    The silver coating (if on your model) is a heat-reflective paint.

  • What is the drip tray (base) made of?

    Phenolic, a hard plastic that is heat resistant, or aluminum (depending on your model).

  • What is the cooking grid made of?

    Die cast aluminum with a nonstick coating.

  • Can a degreaser be used to clean the grill?

    Yes, our Home Economist tested, and it proved to ease the cleanup process and not harm the grill or base.

  • Can I purchase a variable temperature setting plug to replace my standard plug?

    If your grill came with a standard plug, a variable temperature plug cannot be used.

  • Can aluminum foil bags be used on the grill?

    Yes, and the bags make cleanup easy. Make sure to turn the bag over at least once halfway through the cooking cycle to prevent burning.

  • Why do the instructions request that I unplug the power cord from the outlet first and then unplug it from the unit?

    As a safety precaution, units that do not have on/off switches should be unplugged from the outlet first.
    Example: If the cord was unplugged from the unit and it was dropped on a wet surface, it would be unsafe. If the cord was first unplugged from the wall outlet, there would not be a safety hazard.

  • How long should I preheat the grill before cooking on it?

    At least five minutes.

  • Can I cook meat on the top half of the MealMaker Express™ when it is folded open?

    Yes, our Home Economist has cooked up to 6 hamburgers at one time on the top half. However, bear in mind that the top half does not have a drip tray so fatty meats should be avoided in case there are significant grease drippings. We recommend this area be used for vegetables, eggs, breads, etc.

  • Can vinegar be used to clean the iron?

    NO, use only clear water in the reservoir unless directed otherwise in the Use & Care instructions.

  • How do I clean the soleplate?

    To protect the soleplate from scratches, never iron over buttons, zippers, metal rivets, or snaps.

    To clean starch build-up and other residue from the SilverStone® soleplate (feature found on selected models), unplug the iron and allow it to cool. With iron in upright position, clean the nonstick surface with a warm, sudsy cloth or sponge; wipe dry.
    DO NOT USE any abrasive cleaners or metal scouring pads as they may damage the nonstick surface.

    To clean starch build-up and other residue from the Smooth Glide aluminum soleplate, unplug iron and allow it to cool. With iron in upright position, clean the soleplate with a damp cloth or sponge and a paste made of baking soda and water.
    DO NOT USE abrasive cleaners or metal scouring pads as they will scratch the smooth surface.

  • How much do the full-size and lightweight irons weigh?

    The full-size weighs about 2 lbs. 4 oz; the lightweight iron weighs about 1 lb. 6 oz.

  • Why does the light stay on when the unit is turned off?

    The light is a power on light, and it will remain on while unit is plugged into a power outlet. ALWAYS UNPLUG THE IRON AFTER USE.

  • How do I store the iron?

    Store the iron in the upright position, never wrap the cord around the iron and empty all water from the iron. It is best not to store the iron in dust prone areas such as a laundry room where dust can settle in the opening of the water reservoir; dust will eventually cause blockage and prevent the iron from steaming.

  • Why does the iron leak while using the "Blast of Steam"?

    Pumping the "Blast of Steam" button will cause the chamber to flood and the unit will leak or drip water from the vents. Press button twice, allow the blast of steam to evaporate, then repeat.

  • What type of water should I use?

    Tap water is recommended because it has minerals in it that actually "season" internal parts. However, in hard water areas, use a combination of bottle and tap water.

  • What do I do when the iron shuts off and will not come back on?

    Some irons have an Automatic Shutoff feature. There are several ways the automatic shutoff feature works. Try the following:

    • Turn unit off, unplug the iron from the outlet and plug back in, turn unit on.
    • Press the reset button on the control panel.
    • Rapid movement of the iron (a quick shake).
  • How much current does the power light use?

    The average iron light pulls .001 total amps.

  • Why does the iron not glide over the material?

    The iron must preheat for 5 minutes to allow the thermostat to stabilize, and it must be set on the proper temperature for the type of fabric you're ironing.

  • Why does my iron leak from the steam vents?

    Several things can contribute and cause this problem: 1) Sole plate is not hot enough 2) Defective steam valve allowing to much water into the sole plate 3) Using distilled or soft water in the iron. [we need to expand and tell the consumer how to determine if the soleplate is not hot enough or whether the valve is defective]

  • What temperature is each setting?

    Nylon 240F, Silk 275F, Polyester 310F, Rayon 330F, Wool 360F, Cotton/Linen 375F. Remember: The average temp. may vary 15 degrees F (+ or -)

  • What causes rusty spots to come out of the steam vents?

    Leaving water in the iron when not in use may result in rusty looking steam.

  • What causes the iron not to steam?

    Accumulation of minerals in water can block steam vents,  preventing  water from dripping into the steam chamber.

  • Why will my iron not spray?

    First, try pumping the "Spray" button several times to "prime the spray." If this doesn't resolve the issue,  the intake tube may be clogged or there may be a kink in the intake tube.

  • What type of repairs are possible/feasible for an iron?

    None. We recommend against making any type of "repair."

  • Where’s the model, type and series number located?

    Model number, type number, series code and wattage information is located on the rating label.  The rating label is located on the heel (end) of your iron.

  • How do I determine the watts?

    Watts are determined by multiplying the amps by the volts.

  • How do I determine the amps?

    The amps are determined by dividing the volts into the watts. Example: volts= 120, watts=1000, therefore 1000 divided by 120 = 8.3amps.

  • What parts are replaceable?

    None. We recommend against making any type of "repair."  There are no replacement parts for irons.

  • Can I use vegetables as well as fruits in my juice extractor?

    Yes, vegetables can be used in the juice extractor.

  • Do I have to peel and take the seeds out of the fruit first?

    It depends on the type of fruit. Citrus fruit must be peeled first; with all other types of fruit, it's not necessary. Also, only large pits found in certain fruits like peaches must be removed first.

  • Can I use frozen vegetables and fruits?

    In order to achieve optimum juicing you should thaw your vegetables and fruits prior to juicing. Thawed vegetables and fruits produce the most juice.

  • Do I have to stop periodically to let the motor cool down?

    It is a good idea to allow the motor to cool during juicing. The main thing to do to optimize juicing is to ensure that the basket area and pulp bin are cleaned often, because this is what slows the juicer down and causes the motor to heat up.

  • How do I remove food stains from the juice extractor?

    Acids in various foods will cause discoloration, this is normal.
    Helpful Hint: Add about 1/2 cup bleach to dish water and allow external parts to soak. This will remove most stains

  • The model 67150 Juice Extractor has a pulp bin/container and a juice container. How do I tell the two apart?

    The pulp bin/container is 9" tall and has a handle at the bottom. The juice container is 6" tall and will fit inside the pulp bin/container for storage.

  • What is the heating element made of?

    Hamilton Beach® kettles use a "concealed heating element" located underneath the water reservoir, so the heating element never contacts the water being heated.

  • What is the length of the blades?

    Models 74200, 74250, 74260, and 74300 have 7-1/2 inch blades; model 74100 has 6-1/2 inch blades.

  • Can the blades be sharpened?

    No.

  • Why is the blade release button hard to push in? Is there something wrong with the switch?

    The blade release button pushes forward to release the blades. The button is not part of the switch at all. The button releases the blades so that they can be pulled out gently by holding the two plastic guards on the end of the blades.

  • Will the handle get warm to the touch?

    Yes, depending upon the texture of the food. The harder the knife has to work, the faster the motor will heat up. Remember, if you feel the knife heating up, you should allow the unit to cool down before using again.

  • How long does the knife need to cool down?

    10 to 15 minutes.

  • 74100 Model:

    The blade will not release if the knife is being held at a 45 degree angle. To release the blades, turn the knife to the "straight up position" and press the button.

  • What materials are the lid and body made of? Insert pan? Lift rack?
    • Lid and body: Lid is made of aluminum and the body is powder-coated steel.
    • Insert pan: Steel with FDA-approved Porcelain Enamel.
    • Lift Rack: Plated Steel.
  • Where is the heat located?

    The heating element is a wrap around element and is located within the inner wall.

  • Is the 18 quart size the only size you manufacture?

    No, we manufacture 5 qt (750 watts) and 18 qt (1440 watts) sizes.

  • Where can the model and series number be found on the roaster oven?

    On the bottom of the unit.

  • Can I cook corn on the cob in my roaster oven?

    Yes. Pour 1/2 inch water inside the removable pan (not under it) and place desired number of ears of corn in the water, set temperature to 500 degrees. When the oven starts steaming, cook for 10-15 minutes. Adjust time if necessary.

  • What purpose do the metal clips on each side of the body handle serve?

    The metal clips serve as a lid holder, and are on each side for left- and right-handed use.

  • Miscellaneous Information

    The Roaster Oven can be used as a buffet by purchasing the buffet accessory. 1-800-851-8900

  • What is the wattage of the slow cooker?

    The wattage is located on the bottom of the appliance.

  • Is the crockery liner oven, stovetop, microwave, and dishwasher safe?

    The crocks are microwave, oven and dishwasher safe. Do not use on stovetop.
    Helpful Hint: Crocks are vulnerable to thermal shock, which is a condition caused by extreme changes in temperature. Never put a hot crock in cold water.

    Are the crock and lid covered by warranty?

    No, due to the vulnerable materials, the warranty excludes these items.

  • How do I remove the crock?

    Use hot pads or mitts to remove the crock.

  • Does lifting the lid hinder cooking?

    Yes, lifting the lid allows the steam to escape which can cool the food load.

  • Is it normal for the slow cooker to boil?

    A slow simmering boil is normal, however a rapid boil is not.

  • Can I store food in my crock?

    Yes, but do not expose the crock to a sudden temperature change or the crock could crack due to thermal shock.

  • What size Slow Cookers are available?

    HB/PS currently makes 4 different size Slow Cookers: 3-1/2, 4-1/2, 5-1/2 and 6-1/2 quart models.

  • Is it normal for the outside bottom of the crock to be rough?

    Yes, the crocks are not glaze finished on the bottom surface.

  • Why does the glass lid sit so loosely on the crock?

    The lid is intentionally loose in order to let small amounts of steam escape.

  • Does the crock contain lead?

    Hamilton Beach specifications applicable to all slow cookers and their components (including the earthenware crocks) prohibits the product from containing any measurable amounts of lead. Furthermore, the factories that manufacture the earthenware crocks for Hamilton Beach are certified ceramic production facilities whose ceramic ware is deemed to satisfy FDA heavy metal requirements. Hamilton Beach takes all reasonable steps to ensure that the earthenware crocks accompanying our slow cookers provide safe and satisfactory service to our consumers.

  • Should the bottom and legs get warm?

    Yes. Although plastic is an insulator, it will heat up somewhat but will not melt.

  • Why does the exterior get so hot?

    A metal exterior  conducts  heat from the heating elements located inside the base.

  • How do you measure 4, 6 and 6.5 quarts?

    The 4 and 6 quart cooking vessels are measured from the top of the cooking vessel's rim (where the glass lid sits) to the bottom of the cooking vessel. The 6.5 is measured to the very top of the cooking vessel, but not overflowing.

  • Where can I find recipes for my slow cooker?

    Additional recipes are available on our website at http://www.hamiltonbeach.com/recipes.

  • What is the odor I smell when first using the slow cooker?

    The odor is coming from the heating element as it heats up for the first time. This is called “burn off” and is normal.  It should subside within the first use.

  • What material is the lid screw made of?

    Stainless steel, aluminum or a non-corrosive, non-toxic material. Select models have a plastic lid including model 33430.

  • Is it normal for condensation to accumulate on the lid?

    Yes. It is normal for condensation to accumulate on both glass and plastic lids. Remember - try not to lift the lid often.
    *Helpful hint:  Each time the lid is lifted, it lengthens the cooking time.

  • Is it safe to put my hot cooking vessel pot in the carrying case?

    Yes. The carrying case was made safely for handling a hot cooking vessel. However, do not place the cooking vessel pot in the carrying case and then re-plug.

  • When my slow cooker is on the low setting, why does it boil?

    Our slow cookers will boil on the low setting, but only near the conclusion of cooking time (last hour). When a slow process is used to cook meat, the temperature of the contents should be brought up to 125° F within 3 hours and rise quickly to 165°.

  • Can I use my slow cooker for warming leftovers?

    No. The slow cooker must maintain a certain temperature in order to kill bacteria.

  • What temperature does my slow cooker need to be at when cooking meats?

    As per USDA guidelines, meats need to be kept above 140° F to avoid dangers of food poisoning.

  • How much food can I put in my slow cooker?

    For best results, the slow cooker should be at least half-full and no more than 3/4 full.

  • Am I supposed to have the 'One Step Prep Slow Cooker Recipe Book' packed with my unit?

    This cookbook is supposed to be packed only with the 6.5 quart oval slow cookers.

  • Can you tell me what temperature my slow cooker cooks on at various settings with an empty cooking vessel?

    No, all slow cookers cook by wattage and not temperature, similar to a stovetop. Do not turn the slow cooker on when the cooking vessel is empty.

  • How long can food be kept on the “keep warm” setting of a slow cooker?

    The keep warm setting can be used for up to 2 hours for some foods. Food safety is not affected, but quality of some types of food will continue to decrease the longer the food is “kept warm.” Foods like chili or spaghetti sauce will be fine.

  • What causes the recipe for Cheddar Broccoli Soup to curdle and appear to be overcooked?

    The recipe needs to be followed exactly. The recipe requires using frozen broccoli. Using fresh or cooked broccoli will cause the soup to appear curdled.

  • Can I put frozen meats in the slow cooker?

    No, this may cause the cooking vessel  to develop some cracks.

  • Do the cooking vessels made in China contain lead?

    Lead and cadmium are naturally occurring elements in the earth. As cooking vessels are earthenware cooking vessels, lead and cadmium may be naturally present. HBB cooking vessels are porcelain enamel coated to create a barrier between food and earthenware. The porcelain enamel coated cooking vessels are evaluated using ASTM extraction test procedures with detection limits of 0.1 ug/ml for lead and 0.01ug/ml for cadmium. In HBB cooking vessels, the amount of lead or cadmium present in the extractant is below the test's limits of detection. Additionally, the factories that manufacture HBB cooking vessels are certified ceramic production facilities whose ceramic ware is deemed to satisfy FDA heavy metal requirements in accordance with the Memorandum of Understanding between the United States and China. HBB takes all reasonable steps to ensure that our cook vessels provide safe and satisfactory service to our consumers.

  • Why does my slow cooker cook so much faster than my older slow cookers?

    Modern slow cookers use a higher wattage so any bacteria that is present will be killed within an appropriate amount of time.

  • Which models include the Stay or Go lid latch?

    Models 33390, 33475,33550, 33575, 33740, 33675, and 33690.

  • Can a slow cooker cause electrical interference with a television?

    A slow cooker is a resistive heating type of appliance and therefore should not create any electromagnetic interference (like a motor driven product can do).

  • What kind of material is the slow cooker lid latch made of?

    The lid latch is made of silicone.

  • Are the heating elements only at the bottom of the cooker or do they wrap around and up the sides?

    There are two heaters that wrap around the sides (typically, one is used for Keep Warm, one is used for Low & both are used on High).

  • What is the gasket on the lid of the Stay or Go slow cooker made of?

    Silicone.

  • How much water do you put in the cooking vessel for the Banana Bread Pudding recipe?

    This recipe is for the double dish slow cooker, which requires water to be placed in the cooking vessel while cooking in the insert pan (like a double boiler). When making in the cooking vessel, no water is needed.

  • Why does my food cook too fast?

    If your slow cooker is filled less than halfway, your food will cook faster. Optimal cooking capacity for a slow cooker is 1/2 to 3/4 full.

  • Are slow cookers hotter than the original ones from the 1970's?

    Yes. Slow cookers have changed over the years to meet food safety guidelines set by the UDSA. Slow cookers do not have thermostats, so they do not have temperature ratings for Lo and Hi settings. Lo simply uses less watts and takes longer to get to the same cooked temperature. This temperature will approach boiling.

  • Does the cooking vessel contain lead?

    No. There is no lead or cadmium in our porcelain enamel coated cooking vessels.

  • Are the brown 4 quart and 6 quart liners available for purchase?

    No, the brown liners are no longer available. However, you can purchase a white or black liner; they will accommodate your slow cooker.

  • Why am I getting a message to insert the probe when it's already inserted?

    The probe may be dirty. Clean the probe with a cotton cloth.

  • For the model 33690, the back of the slow cooker seems much hotter than the front. Is this normal?

    Yes. The heater starts at about 1.5 inches on both sides of the switch and runs towards the back. The hottest portion of the slow cooker is on the opposite side of the switch.

  • How can I prevent scorching when using the tea candle?

    The Tea Candle wick on the Party Crock should be kept trimmed to about 1/4 inch to prevent any scorching.

  • Should I close the clips on my Stay or Go slow cooker during cooking?

    We recommend closing the clips only during transport and storage. Closing the clips during cooking will not allow for proper ventilation of steam.

  • What is the rubber gasket made of?

    Silicone rubber.

  • Can my cooking vessel be placed in the oven for reheating?

    Slow cooker cooking vessels may be heated in an oven, but the glass lids cannot because the plastic knob on the lid could melt or burn.

  • Where’s the model, type and series number located?

    Model number, type number, series code, and wattage information is located on the rating label. The rating label is located on the bottom of your slow cooker.

  • What parts are replaceable?

    Cooking vessel, lid  and base

  • How do I determine the watts?

    The watts are determined by multiplying the amps by the volts.

  • How do I determine the amps?

    The amps are determined by dividing the volts into the watts. Example: volts= 120, watts=1000, therefore 1000 divided by 120 = 8.3amps.

  • Why is there no bell or tone to notify me that my toast is finished?

    There are various features for individual models. Some older models were not designed with a bell. Current models have a lever that pops up. The IntelliToast™ Toaster Oven/Broilers do have a "toast ready" tone.

  • Can you explain how to turn the rack over to have it in the high or low position?

    Open the door to remove the rack, flip it over, and re-install on the correct guides. For illustrations, consult your Use & Care guide.

  • What position should the rack be in for toasting, baking, or broiling?
    • Toasting bread and frozen pastries - UP
    • Toasting bagels and most baking - DOWN
    • Broiling requires use of pan and broiling rack in the UP position.(this feature found on selected models).
  • With what should I clean the pan and broil grid?

    Hand clean using hot soapy water per your Use & Care Guide. You can place the pan and broil grid in the dishwasher, but this will discolor it.

  • What is the wattage and voltage of the oven?

    This information is stated on the bottom of the product. It will vary by model.

  • How do you top brown when both elements are on?

    Since top browning is generally a quick process, the bottom elements will not affect the results.

  • Why are the knobs more difficult to turn on models O3005 and O3008?

    These are "manual models" and a characteristic of that design.

  • Which toaster ovens come with the pan and grid?

    The ovens with the broil feature include a pan and grid.

  • Why doesn't the door close tightly?

    There is a hidden spring that closes the door. If the tension in the spring has stretched, the door will not close flush with the unit.

  • What causes my oven to turn dark and around the control knobs?

    Some discoloration will occur through time and use of the product.

  • What are the external measurements?

    Our current models measure 16" wide, 11" deep, and 7-1/4" high across the widest points.
    Model 31410: 16" wide, 11" deep, and 9" high.

  • Can I use Pyrex® or glass baking dishes inside the oven?

    Most manufacturers of glass ovenware do not recommend using their product in any type of toaster oven.

  • Can I use aluminum foil in the oven?

    Yes, but do not allow it to come into contact with the heating elements. Do not use to cover the crumb tray.

  • What can I clean the inside of the oven with?

    Non-abrasive cleaners. Do not use oven cleaners.

  • Which elements should come on during the various settings?
    • Broil: top and bottom on some units; top only on others
    • Bake: top and bottom during preheat, then both cycle
    • Top Brown: top and bottom on some units; top only on others
    • Toast: top and bottom
  • What are the inside dimensions of the toaster oven?

    Our current models measure 11" wide, 9" deep, and 5" high.
    Model 31410: 11-1/4" wide, 9-1/4" deep, and 4" high.

  • Explain the Foreign Voltage Adapter & Converter Set process.

    The adapter: The purpose of the adapter is to adapt the appliance with the correct plug to fit the foreign wall outlet, and for that reason, it can only be used with products that have dual voltage (120 & 220 volts). The adapter is for short-term use only (5 minutes at a time).

    To use the adapter:

    • Flip the appliance to the correct voltage (120 or 220)
    • Find the correct adapter plug for that country
    • Plug the appliance into the adapter
    • Plug the adapter into the outlet, ready for short term use

    The converter: The purpose of the converter is to convert 120 volts up to 220 volts, for that reason the converter can only be used on 120 volt appliances only, it will not convert a 220 volt appliance down to 120 volt. The converter is for short term use only (5 minutes at a time).

    To use the converter:

    First, check to see if the converter will plug into the wall outlet.

    • If it will:
      • Plug the appliance into the converter
      • Plug the converter into the wall outlet, ready for use.
    • If the converter will not plug into the wall outlet:
      • Find the correct adapter
      • Plug the adapter into the wall outlet
      • Plug the converter into the adapter
      • Plug the appliance into the converter, ready for short-term use.
  • If a converter is only for short term use, is there a product available for long term use?

    Yes, a transformer is for long term use. Currently HBPS does not offer transformers.

  • Can the adapters be used on electronic type products, such as computers?

    No, and do not use them on ALCI Ground Fault Interrupter outlets and/or reset buttons.

  • How long can I use the adapter at a time, and how long will it last?

    The adapters are designed for short-term (vacation) use. Short term can be defined as 5 minutes at a time. Although we can't estimate exactly how long the adapter will last, this product comes with a two year warranty.

  • What will happen if I use the adapter long term? (Long term can be defined as over 5 minutes daily)

    It will shorten the life of the adapter and the product.

  • Does the product need to have a certain wattage in order to use the adapter?

    Yes, the adapter can only be used on products with 50 - 1600 watts.

  • Why didn't the adapter fit the foreign wall outlet?

    Adapters are designed to fit the most current country electrical codes or electrical configurations. If the adapter did not fit, it's most likely because the wall outlet was obsolete. Contact Customer Service for an exchange or refund.

  • Can I purchase extra fuses?

    Yes, extra fuses can sometimes be found at local hardware stores, Radio Shack, and at some discount stores. The fuse is 10 amps, but it is best to simply take the fuse with you and compare size. The fuse is also sold through HBPS. Contact Customer Service.

  • What temperature does the waffle baker reach and cook at?

    The waffle baker cooks at 400 degrees.

  • How can I get my spindle to stay in?

    We recommend 2/3 cup for the regular grid waffle baker and 3/4 cup for the Belgian grid waffle bakers.

  • How long should I preheat the waffle baker before cooking on it?

    At least five minutes

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