Technical Services Representative - Southern Pines

Department: Commercial Technical Services

Technical Services Representative – Southern Pines, North Carolina
At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, our culture is one of hard work, ethical behavior and team work. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package; we offer health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.
We have an immediate opening for a Technical Services Representative located at our Southern Pines, NC facility.
Responsibilities of the position include:
  • Provide user support and technical issue resolution to commercial equipment customers
  • Take customer orders for products and parts
  • Accurately and thoroughly document communications in a computer database
  • Administer the returns authorization program and warranty programs
Requirements of the position includes:
  • High School Diploma or equivalent education
  • Ability to communicate effectively in a professional manner, both verbally and in writing
  • Excellent computer skills with a strong working knowledge of Microsoft Word and Excel
  • Customer service experience, preferably in a culinary, restaurant, food service or hospitality environment
  • Aptitude to troubleshoot mechanical and electrical problems over the phone or by e-mail
  • A work history that reflects an exemplary work ethic and the ability to work well in a team environment
Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

If you are interested and qualified for this role, please apply here: Apply Here




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